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Workshop Lead

27/06/2019

Our Workshop Lead reports to the Service Manager and is accountable for leading the workshop technician team on a day to day basis. In addition to the roles core focus of the workshop people, this role also supports the Service Manager in the smooth wider operations of the Service department including supporting with customers, administration and planning. You will be expected to keep your skills up to date by carrying out work from time to time.

Our workshop leads accountabilities include:

  • Provide leadership for all service technicians and apprentices on a day to day basis including providing coaching, guidance and support in all aspects of their day to day roles.
  • Ensuring a high level of employee engagement and teamwork throughout the service department.
  • Being the point of escalation for technical issues including prior to DTAC case escalation.
  • Assist and mentor apprentices through course including supporting them with coursework and work-based training as required.
  • Complete and assist all administration as required including job cards, DTAC, timesheets etc...)
  • Supporting customers including via the phone and face to face, covering for the service manager during period of absence from the office.
  • Provide regular updates to the service manager on workshop activities.
  • Delivers training and toolbox talks with workshop team
  • Undertakes role of a service technical when required to meet the demands of the business and maintain skills, knowledge and capability.
  • Reviews the service department / workshop performance and reports to the service manager.

What we look for:

  • 3 years’ experience as an agricultural technician or similar industries.
  • Excellent customer relations skills.
  • Strong leadership skills and excellent communication skills, first-hand experience is desirable but not essential.
  • Flexibility to work extended hours and weekends as required to meet the demands of the customers and to deliver service through our harvest season. 
  • Experience working with computer software including bespoke and office software (word, excel etc).
  • Familiar with franchise and competitive products
  • Full UK Drivers License

About us

Ben Burgess has been serving the local farming community since 1931 and has supplied grounds care equipment since 1962. As one of two original John Deere dealers since the brand entered the UK market in 1965, Ben Burgess is also the supplier of several other leading manufacturers in the agricultural, construction and grounds care industries including Grimme, Hitachi, Manitou, Weidemann, Kuhn and Timberwolf. We have six depots in East Anglia; Aylsham, Beeston, Coates, Ellington, Newmarket and Norwich with specialist sales, parts, service and hire teams covering Norfolk, Suffolk, Cambridgeshire, Essex, Bedfordshire and Northamptonshire. We also specialise in selling quality used agricultural, construction and grounds care machinery across the UK or for export worldwide. The core values central to the success of our company are safety, quality, respect, integrity, commitment and professionalism. We strive to deliver the best quality products and services to all our stakeholders. We have a sales force specialising in various fields of expertise, 85 highly trained technicians, dedicated parts teams and a comprehensive hire department serving our agricultural, construction and grounds care customers. We are proud to hold the Royal Warrant as suppliers of agricultural machinery. We began supplying the Royal Estate at Sandringham with Marshall tractors in 1931 and have continued to the present day, currently supplying John Deere equipment.
Information
  • Dealer name BEN BURGESS & CO LTD
  • Location Norwich
  • Reference 3905
  • Division Agricultural Products
  • department Service
  • Type of contract ft
  • expires at 31/07/2019
Contact details
  • Contact person mr. Michael Casanova
  • Location Norwich
  • Address Europa Way NR1 2EN
  • Email careers@benburgess.co.uk
  • Phone 01603 628251
  • Fax 01603 762194
  • Website http://www.benburgess.co.uk