To manage service operations in our new Dumfries depot and optimise the service department processes to ensure internal and external customer satisfaction.
Execute customer requests by coordinating and directing the service workload for maximum efficiency and productivity while providing quality repair work.
Direct and assist technicians in their tasks to ensure repairs are completed correctly.
Check all completed jobs to ensure they are complete and accurate for both parts and labour.
Ensure that service processes, policies and guidelines are followed and applied safely.
Maintain good discipline and organisation for the workshop, ensuring it is clean, tidy and safe.
Liaise daily with the Group Service Manager to review workshop performance and address any specific issues.
Supervise and coach the workshop team.
Participate in recruiting, hiring, developing and retaining key talent.
Skills & Qualifications: