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Service Manager - Dumfries

14/06/2019

Job Function:

To manage service operations in our new Dumfries depot and optimise the service department processes to ensure internal and external customer satisfaction.

Essential Duties:

  • Execute customer requests by coordinating and directing the service workload for maximum efficiency and productivity while providing quality repair work.

  • Direct and assist technicians in their tasks to ensure repairs are completed correctly.

  • Check all completed jobs to ensure they are complete and accurate for both parts and labour.

  • Ensure that service processes, policies and guidelines are followed and applied safely.

  • Maintain good discipline and organisation for the workshop, ensuring it is clean, tidy and safe.

  • Liaise daily with the Group Service Manager to review workshop performance and address any specific issues.

  • Supervise and coach the workshop team.

  • Participate in recruiting, hiring, developing and retaining key talent.

     

Skills & Qualifications:

  • 3 to 5 years experience as an Service Technician would be an advantage
  • Ability to lead others
  • High level of communication and human relation skills
  • Ability to use standard computer applications and internet functions
  • Familiar with John Deere and competitive products
  • Ability to work under pressure

 

About us

Cornthwaite Agricultural is one of the largest John Deere and Kramer dealer groups in the UK. We have an experienced sales team with broad product knowledge backed up with a dedicated and highly trained team of service and parts technicians.
Information
  • Dealer name CORNTHWAITE AGRICULTURAL LTD
  • Location Dumfries
  • Reference 3833
  • Division Agricultural Products
  • department Management
  • Type of contract ft
  • expires at 31/07/2019
Contact details
  • Contact person mr. Robert Hughes
  • Location Dumfries
  • Address Dumfries DG2 7BE
  • Email careers@cornthwaitegroup.com
  • Phone 07971624142
  • Website https://www.cornthwaiteag.co.uk