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Service AG Specialist

12/21/2018

Job Function:

Performs complex diagnostics, service repairs on customer and/or dealer-owned agricultural or Turf equipment for specific machines; (tractors –crop care – harvest – AMS – turf equipment). Aftermarket sales oriented.

 

Essential Duties:

  1. Performs complex diagnostics and repairs on agricultural equipment, Ag Management Solutions (AMS) products, or Turf across the entire Dealership.
  2. Completes all reports and forms required in conjunction with work assignments (job cards – DTAC case – time sheets…).
  3. Provides guidance and supports technicians on diagnostics/repair when required.
  4. Follows all safety rules and regulations in performing work assignments.
  5. Participates in Service Training programs required for the development of skills and knowledge.
  6. Maintains the good condition of vehicles, special tools and equipment.
  7. Mentors Technicians and Apprentices.
  8. Performs diagnostics, set-up and repairs in the field when required.
  9. Manages on-going relationships with key John Deere personnel when required.
  10. Maintains a clean work area and performs work in a professional, neat and orderly manner.

 

Skills & Qualifications:

  • 4+ years experience performing service repairs
  • Ability to perform repairs and required maintenance using special tools and equipment following approved technical procedures
  • Proficient knowledge of mechanical, electrical and hydraulic systems to effect the repair of agricultural equipment
  • Ability to use standard computer applications, internet functions and John Deere Service ADVISOR
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Good customer relationship skills
  • Familiar with John Deere and competitive products
  • Ability to work in a team environment
  • Level 3 LTA Certified minimum or comparable John Deere scale
  • Fork lift and vehicle driving licence preferred
  • Ability to work extended hours and weekends
Information
  • Dealer name HANLON MACHINERY LTD
  • Location Dundalk
  • Reference 3317
  • Division Agricultural Products
  • department Service
  • Type of contract ft
  • expires at 06/30/2019
Contact details
  • Contact person mrs. Michelle Hanlon
  • Location Dundalk
  • Address Marlbog Road Haggardstown Dundalk Co Louth A91 Y510
  • Email michelle@hanlonmachinery.com
  • Phone +353(0)429 321 157
  • Fax +353(0)429 321 632
  • Website http://www.hanlonmachinery.com