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Service Administrator


Double A are a successful family run John Deere turf equipment business based in NE Scotland and are currently looking to recruit an organised, thorough and enthusiastic person to join our busy Service team at our Cupar Head Office. Some mechanical knowledge would be helpful but not essential. 

Job function:

Responsible for ensuring all administrative tasks are completed daily to maximise administrative efficiency within the Service Department. Assist the service team in maintaining accurate and on-time reports and records. You will work closely as a team member and assist the Aftersales Manager in the day to day running of a busy workshop. 

Essential Duties:

Customer Experience and Workshop Planning

  • Answer incoming calls, deal with customer queries or direct to the relevant manager
  • Keep customers informed of job progress
  • Keep customers informed of site visit dates and times
  • Make post repair follow up calls 

Workshop Efficency and Profitability
  • Check all completed jobs for both labour and parts pricing
  • Input work order repair stories
  • Process Invoices and Credits within the Service Department
  • Process warranty claims
  • Manage all WIP
  • Assist Aftersales Manager with work scheduling
  • Collate and input technicians hours on a daily basis

Other Duties

  • Ensure all service processes, policies and guidelines are followed and applied safely
  • Ensure regular communication with the Aftersales Manager to review workshop performance, analyse profitibility and labour utilisation to maintain an efficent and profitable workshop.

Skills & Qualifications:

  • Punctual, polite and well presented
  • Competent in the use of applications such as Microsoft Office, Excel and internet functions are essential
  • Ability to create, analyse and interpret reports
  • Organisational skills with attention to detail
  • Good time management
  • An excellent ability to work under pressure 

Closing date for applications: Friday 28th February 2020

  • Location Cupar
  • Reference 4297
  • Division Residential & Commercial Products
  • department Service
  • Type of contract ft
  • salary Attractive
  • expires at 28/02/2020
Contact details
  • Contact person mrs. Aileen Armit
  • Location Cupar
  • Address Eden Valley Business Park East Road KY15 4RB
  • Email
  • Phone 01334 657602
  • Website