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Outlet Service Manager

18/06/2020

We are seeking a professional and organised Outlet Service Manager to take on the management of a busy workshop at our Head Office near Chilbolton, Stockbridge, Hampshire. The workshop has 12 agricultural technicians, 1 an Isuzu technician,1 Grounds care Technician and 3 apprentices. This is a key role within the company which will involve close work with the Parts, Sales and Precision Ag departments to satisfy customer needs in an efficient and polite manner. 

Job Function:  

Executes customer requests by coordinating and directing the service workload for maximum efficiency and productivity while providing quality repair work.  

Shares information regarding technician skills and training needs training administrators. This is an aftermarket sales-oriented role.  

 Essential Duties: 

  1. Liaise with customers and listens carefully to their needs. 

  1. Plans and allocates work for Technicians based on their expertise and skills.  

  1. Directs and assists Technicians in their tasks to ensure repairs are completed correctly.  

  1. Checks all completed jobs to ensure they are complete, accurate and billed efficiently.  

  1. Ensures that service processes, policies and guidelines are followed and applied safely.  

  1. Responsible for the special tool inventory and recommends the purchase of new tools if necessary. 

  1. Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe.  

  1. Review workshop performance and to address any specific issues.  

  1. Coordinates the training program with the training adminstrators and ensures that tasks given to Technicians are consistent with their expertise.  

  1. Manages ongoing relationships with John Deere personnel. 

  1. Supervises and coaches the workshop team.  

  1. Participates in recruiting, hiring and developing and retaining key talent.  

 

Skills & Qualifications 

  • 3 to 5 years’ experience as a service technician 

  • Ability to lead others 

  • High level of communication and human relations 

  • Ability to use standard computer applications and internet functions 

  • Familiar with John Deere and competitive products 

  • Able to work under pressure 

  • Ability to work extended hours and weekends 

 

Salary will be based on experience, starting at £40k P.A.  

 

Information
  • Dealer name Hunt Forest Group - Chilbolton
  • Location Stockbridge
  • Reference 4545
  • Division Agricultural Products
  • department Service
  • Type of contract ft
  • salary £40k +
  • expires at 17/07/2020
Contact details
  • Contact person mrs. Vicky Lane
  • Location Stockbridge
  • Address Martins Lane, Chilbolton, Nr.Stockbridge, Hampshire, SO20 6BL
  • Email careers@huntforest.com
  • Phone +44(0)01264 860 532
  • Fax +44(0)1264 860 837
  • Website https://huntforest.com