We are seeking a professional and organised Outlet Service Manager to take on the management of a busy workshop at our Head Office near Chilbolton, Stockbridge, Hampshire. The workshop has 12 agricultural technicians, 1 an Isuzu technician,1 Grounds care Technician and 3 apprentices. This is a key role within the company which will involve close work with the Parts, Sales and Precision Ag departments to satisfy customer needs in an efficient and polite manner.
Executes customer requests by coordinating and directing the service workload for maximum efficiency and productivity while providing quality repair work.
Shares information regarding technician skills and training needs training administrators. This is an aftermarket sales-oriented role.
Liaise with customers and listens carefully to their needs.
Plans and allocates work for Technicians based on their expertise and skills.
Directs and assists Technicians in their tasks to ensure repairs are completed correctly.
Checks all completed jobs to ensure they are complete, accurate and billed efficiently.
Ensures that service processes, policies and guidelines are followed and applied safely.
Responsible for the special tool inventory and recommends the purchase of new tools if necessary.
Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe.
Review workshop performance and to address any specific issues.
Coordinates the training program with the training adminstrators and ensures that tasks given to Technicians are consistent with their expertise.
Manages ongoing relationships with John Deere personnel.
Supervises and coaches the workshop team.
Participates in recruiting, hiring and developing and retaining key talent.
Skills & Qualifications
3 to 5 years’ experience as a service technician
Ability to lead others
High level of communication and human relations
Ability to use standard computer applications and internet functions
Familiar with John Deere and competitive products
Able to work under pressure
Ability to work extended hours and weekends
Salary will be based on experience, starting at £40k P.A.