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Aftersales Representative


Job Function:

Maximise aftermarket sales through proactively selling service agreements, aftermarket promotional campaigns, parts and a portfolio of additional products.


Essential Duties:

  • Develop, promote and sell service agreements and aftermarket promotional campaigns to increase parts and service sales.
  • Keeps regular appointments with customers to increase parts sales and build customer loyalty with dealer service department.
  • Researches the market to identify new aftermarket business opportunities among competitor customers and non-traditional segments.
  • Cover a defined area in order to capture any business opportunities available.
  • Analyses parts and service purchase frequency of existing customers to identify business opportunities and recover relationship whenever required.
  • Uses different communication media like direct mailing, telemarketing, newsletters or internet to maximize customer transactions with the Dealer on aftermarket business.
  • Delivers targeted follow-up visits after sales to introduce aftermarket business to customer and identifies potential issues and needs, especially close to the end of warranty periods.
  • Informs Sales department of sales opportunities identified through customer visits and contacts. Informs service department of identified customer issues or needs.


Skills & Qualifications:

  • High level of communication and human relations
  • Knowledge of agricultural equipment and farming practices
  • Excellent customer relationship skills
  • Familiar with John Deere and competitive products
  • Ability to use standard computer applications and internet functions
  • Ability to work in a team or solitary environment
  • Excellent attitude with integrity and honesty
  • Hunger to succeed and over achieve on targets
  • Location Ormskirk
  • Reference 4104
  • Division Agricultural Products
  • department Parts
  • Type of contract ft
  • expires at 31/10/2019
Contact details
  • Contact person mr. Robert Hughes
  • Location Ormskirk
  • Address Hall Lane Bispham Green L40 3SB
  • Email
  • Phone +44(0)1704 822 343
  • Fax +44(0)1704 822 097
  • Website